For the first time in five years, Verizon has been dethroned as the best mobile provider.
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T-Mobile was named the best mobile service provider by Consumer Reports. The ranking, however, didn't change all that much for anything else. According to CNN Money, T-Mobile had a score of 73 out of 100, and Verizon (70), AT&T (68), and Sprint (67) followed.
The results come from scores based on the carriers' value, voice quality, texting services, Web problems, data speeds and customer support.
It is also important to note that every major carrier ranked well below regional and discount services, including No. 1 Consumer Cellular, Ting, Jitterbug, Credo, Virgin Mobile and U.S. Cellular. T-Mobile was the best national carrier competition in the survey, all four major US operators were beaten by regional carriers and MVNOs. Operators like Consumer Cellular, Ting, Virgin Mobile, and US Cellular were ranked higher by survey respondents.
Verizon, who has never been anywhere but first, responded to the new list: "We've always said that the most accurate performance measurement comes from scientific-based testing, not from crowd-sourced or survey data," said Chuck Hamby, spokesman for Verizon. "Verizon will remain focused on providing the best wireless network and experience possible for our customers, not on accolades."
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Consumer Reports readers like the customer service and value of T-Mobile, but said that the call and data quality was below AT&T and Verizon.