Channelnomics Europe on January 19, 2016 revealed that Microsoft would soon recall defective power cords supplied for its Surface Pro, Surface Pro 2, and Surface Pro 3 devices sold before July 2015, adding that Microsoft would own up to this fact on Friday, January 22.
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And that is exactly what happened.
To this extent, Microsoft announced it will be replacing power cords supplied with Surface Pro tablets for all older models, and this is largely because of overheating problems with the cords.
"As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly," a Microsoft spokesperson revealed.
This recall may not affect perfect power cords but only those bent out of shape or obviously defective, and the recall does not cover Surface Pro 4 since it was only released in late 2015, just as it does not include tablet models that are not Surface Pro.
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This means that purchasers who bought Surface Pro, Surface Pro 2, and Surface Pro 3 before March 2015 in the US are eligible to have their power cords replaced. Meanwhile, other customers affected in other countries will soon have their own recall and replace dates announced, shortly after this has been effected in the US, the company source explained.