Niantic Sends Out Pokemon Go Account Termination Emails

Posted: Aug 18 2016, 1:26am CDT | by , Updated: Aug 18 2016, 2:19am CDT, in News | Technology News


Niantic Sends Out Pokemon Go Account Termination Emails
Credit: Getty Images

Pokemon Go trainers report receiving emails from Niantic that their account has been banned.

Pokemon Go "cheaters" are getting now emails informing them that their Pokemon Go account has been terminated. The email with a friendly header graphic does not mince words:

"Your accounts has been terminated. Use of any other third-party or app, including but not limited to scripts/apps, applications used ot falsify your location, emulators, modified or unofficial software, and/or accessing Pokemon Go clients or backends in an unauthorized manner is considered cheating."

The email contains a link to a form to appeal the ban. Niantic states that unless you hear back from them on your appeal, consider you account permanently terminated.

The wording is similar to the support page that got released last week, when Niantic started to permanently ban trainers that use bots or GPS spoofing. Now Niantic upgraded that process of not just locking Pokemon Go users out, but confirming the account ban with an email.

Pokemon Go trainers receiving an account termination discuss their experience in this discussion on reddit. The Pokemon Go account termination emails have been "extremely vetted" by redditors.

Some banned users report that using IV statistic tools like PokeAdvisor can cause a ban. Niantic really means all 3rd party tools that access the Pokemon Go servers. Pokemon Go power users can be affected by a permanent ban by using Pokemon Go statistic tools that are based on scraping data from Niantic's servers. Such tools are considered by many as not cheating, but the discussion is mute as Niantic does not want any tools from the outside connect to their app or servers.

Some permanently banned Pokemon Go users report that they managed to get a refund for their in-app Pokemon Go purchases from Google. To get a refund banned users need to contact a Google Play support person via phone or live chat. How long it is possible to get a refund remains to be open. The new ban email might have been triggered by app store customers arguing with Google that they did not hear back from Niantic on not being able to log in.

I assume it is up to Niantic, Google and Apple to decide if a banned app customer is eligible for a refund or not. The policy can also vary by region. There are different laws in the Europe than in the United States. Pokemon Go refunds can also be requested via the Report A Problem form or by calling Apple iTunes store support.

Given the extreme wide-spread use of Pokemon Go bots, Niantic is still just scratching the surface with the number of bans they have issued so far. The company is apparently still working on a robust and scalable process to permanent ban cheaters in Pokemon Go. The number of botted accounts is likely in the millions. 

Based on what we saw in user reports about requesting refunds, bot users are also big in-app spenders. If the request a refund for in-app Pokemon Go purchases remains an option, Niantic is going to lose a chunk of revenue again the game generated in the past weeks.

There have been reports of legit Pokemon Go accounts getting banned, because of user reports. This is another big problem to solve for Niantic. If disgruntled trainers can win a Gym by just reporting the account that holds down a gym, the game goes down in flames.

Niantic has not said a word since over a week. There is no context and communication about the new initiative to permanently ban Pokemon Go accounts besides the support page and now the confirmation emails. There are at least 100 million Pokemon Go trainers in the over 80 countries the augmented reality game is available. While the Pokemon Go app is the top grossing app in the iTunes app store, it has dropped to rank 9 in the top downloaded free apps. The saturation is kicking in as most people who are interested in playing Pokemon Go have downloaded the app, which is available since July 6.

Check out this hot and legit Pokemon Go Trick: How to throw a Pokeball with 100% Accuracy every time.

As the in-app Pokemon tracker is still not available for most trainers, here are Pokemon maps, trackers and alerts. Check out also these great gifts for Pokemon Go fans in our Pokemon Go Gift Guide and read the latest Pokemon Go News.

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The Author

<a href="/latest_stories/all/all/2" rel="author">Luigi Lugmayr</a>
Luigi Lugmayr () is the founding chief Editor of I4U News and brings over 15 years experience in the technology field to the ever evolving and exciting world of gadgets. He started I4U News back in 2000 and evolved it into vibrant technology magazine.
Luigi can be contacted directly at




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