There are dozens of angry iPhone 6 users posting complaints on Apple forums, they claim that there expensive phones have succumbed to "touch disease," a problem that makes them useless and unresponsive. The iPhone owners are upset because Apple will not replace or fix the phones because they are no longer under warranty.
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The complaints started a year ago, but they went mostly unnoticed. That was until iFixit, a site that explores devices to see what happened to them, saw the problem pop up repeatedly. They named it touch disease.
Just a few days later, Apple was hit with a lawsuit. "Apple has long been aware of the defective iPhones," states the suit, which was filed in federal court in San Jose, Calif. "Yet, notwithstanding its longstanding knowledge of this design defect, Apple routinely has refused to repair the iPhones without charge when the defect manifests."
According to the analysis, the problem is a design fall in both the iPhone 6 and 6 Plus that can result in the failure of a soldered internal connection. When that connection fails, users will see a flickering gray bar at the top of their screens and there will no longer be a response to touch commands. Some have had the problem come and go while others have had their phone rendered completely useless.
Apple won't even confirm whether or not the problem exists, and the company has offered no solutions. It appears though that they acknowledged the problem, changing the designs on the newer version of iPhone 6s. Apple won't confirm whether or not touch disease exists, and the company offered no comment to the media. It also appears that newer versions of the iPhone 6s have a different design, and they are not affected by touch disease.
One customer who goes by the screen name Esosnoski wrote on Apple's forum: "I don't think it was incorrect of me to assume that my $600+ phone would last for more than a year and a few days. I never dropped it, it doesn't have a scratch on it. Apple didn't sell me a phone that would possibly die in a year, what I mean is, if they had advertised their iPhone 6 Plus as only lasting a year I definitely would've paid for Applecare, however, they did not."
Another user called Walmark looked at it form a different angle: "Does Apple have OBLIGATION to replace all the iPhone 6+ that are failing due to obvious manufacturing defect immediately after warranty expires? - Legally, no. But in my opinion they should still have the decency to do so, just to show that the customer loyalty is important to them."
Apple is facing tons of competition, and there have been many signs that the quality of their phones is slipping. Could this be the start of the end of the company?