While Apple launches iPhone 7, Samsung is in the midst of a nasty recall.
Now the US government has issued an official recall of the Galaxy Note 7. This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The Consumer Product Safety Commission recall filing states that Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.
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The Samsung Galaxy Note 7 recall affects about 1 million devices in the United States, Canada and Mexico.
To determine if your phone has been recalled, locate the IMEI number on the back of the Note7 or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197.
Since the affected devices can overheat and pose a safety risk, if you own a Galaxy Note7, it is extremely important to stop using your device, power it down and immediately exchange it using our U.S. Note7 Exchange Program.
Through the U.S. Note7 Exchange Program, you can Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC available no later than September 21, 2016.
You can alsoe exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices. You can also just leave Samsung and contact your point of purchase to obtain a refund.
Customers who exchange a Note7 device will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier retail outlets. The battery cell issue applies only to the Galaxy Note7 sold in the U.S. before September 15, 2016.
Tim Baxter, President & COO of Samsung Electronics America, addresses Samsung’s exchange program and formal U.S. voluntary recall of the Galaxy Note7 in cooperation with the U.S. Consumer Product Safety Commission. In this video he apologies for the Note 7 recall.
Samsung will begin providing Note7 replacements starting September 21 in the United States. The company is ready to shipped 400,000 new Note7 replacement units in South Korea starting Monday according to Yonhap.
On Monday, about 100,000 new devices will be made available in stores, after which Samsung will supply an additional 50,000-60,000 replacement phablets each day, delivering all of them by Sept. 25, the official said on the condition of anonymity.
"We plan to provide replacements to cover nearly all of the initial volume within the first week," the official said.