Samsung advises customers not to use the original and the replacement Galaxy Note 7 anymore.
Samsung pulled the plug on the Samsung Galaxy Note 7 today. The South Korean consumer electronics giant advises Galaxy Note 7 users to stop using the device. This advisory affects the original Note 7 and the new replacement models.
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"We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available," said Samsung in a statement released today.
As reported yesterday, Samsung has stopped the production of the Note 7. Now Note7 owners have basically a dead smartphone in their hands. They should contact the carrier or store they bought the Note7 from to explore replacements and refund options.
Samsung is now neck deep in a public relations disaster. The trust in the brand is now severely damaged.