Hilton Garden Inn has announced that it is using the Sony PSP to train employees on how to meet customer needs and keep them happy. The PSP training game is called Ultimate Team Play and was created by a firm called Virtual Heroes.
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The goal of the training game is to show team members at Hilton how their actions can impact the hotel and the guests moods. The better the guest mood, the more loyal the guests will be according to Hilton. The training game is based on a virtually recreated Hilton Garden Inn hotel and uses 3D graphics.
“We’re thrilled to take our game-based employee training program to a whole new level, or, in this case, a whole new gaming platform that is also portable, to create some of the most advanced, realistic and interactive training anywhere,” said Adrian Kurre, senior vice president – brand management for Hilton Garden Inn, who credits David Kervella, head of Hilton Garden Inn training, for spearheading the enhanced program. “Ultimate Team Play is part of our ongoing commitment to making employee training compelling and relevant, which are our two most important criteria for ensuring long-term customer service success.”