99% of iPhone Users Satisfied, 55% Dislike AT&T

Aug 14 2009, 11:30am CDT | by Robert Evans

As a general rule, customers tend to be quite satisfied with their Apple purchases. App Store faults aside, the company makes great products that are loved by millions of people around the world. The iPhone 3GS is no exception; AppleInsider reported today on a ChangeWave survey about customer satisfaction with the 3GS.

The results were largely positive. The 200 person study found that 99% of respondents reported being satisfied with their purchase. 82% of those people stated that they were “very satisfied” with the 3GS. This is a substantial improvement over the satisfaction scores of both prior generations of iPhone, and is a testament to Apple's ability to adapt to meet customer needs.

When asked what they disliked about the iPhone, 55% of respondents chose the AT&T network. 41% complained about the battery life. This shouldn't really stand as a surprise to anyone; ATT has a lot of issues as a carrier, and they are famous among iPhone users for dropped calls and slow connectivity. That's part of the reason why Apple is going to get the hell out of their exclusivity arrangement the instant it becomes possible.

The most-loved iPhone feature was the touchscreen, with 45% of the vote. Ease of use and the speed of web browsing were two other popular features. Most customers who switched from a different manufacturer to the iPhone came from Nokia (11%), RIM (9%), Sanyo (8%) and Palm (6%). This apparently means that some users tried the Pre, dropped it after a month or two, and ran to the iPhone 3GS instead.

where to buy

Buy from Amazon

What Others Say about This

Businesses burglarized in Lee, MA

Lee Police Detectives are processing evidence, and reviewing surveillance cameras around town trying to figure out who broke into seven different businesses over the weekend. Each of the businesses had a smashed window or door, and whoever burglarized th ...
Full article at: Fox 23 New York More like this 20 minutes ago

Google wins EU approval for Motorola takeover

Tim Boyle / Bloomberg Google's Motorola deal gives it 17,000 patents. Google, the biggest maker of smart-phone software, won European Union approval for its $12.5 billion acquisition of Motorola Mobility to arm itself with patents to protect the Android ...
Full article at: San Francisco Chronicle More like this 21 minutes ago

ChinaTimes: Apple said to have ordered 65 million 264PPI Retina displays from LG and Samsung for iPad 3

The iPad 3 is expected to be announced the first week of March — rumored March 7th — with a 2,048 by 1, 536-pixel Retina display, quad-core A6 processor, improved cameras and now LTE chip. The over-all design of the tablet is expected to remain the same, ...
Full article at: 9 to 5 Mac - Apple Intelligence More like this 25 minutes ago

Don't miss ...

Apple

iPad 3 Announcement rumored for Early March

Robert Evans
The excitement about new smartphones, tablets and anything mobile drive Robert to unearth the latest rumors and developments in this fast moving space. He adopted 4G as soon as it become available and knows where the mobile market is going.
Robert can be contacted directly at robert@i4u.com.