Data Recovery for Sidekick Users Successful Says Microsoft

Oct 15 2009, 9:28am CDT | by Luigi Lugmayr

Microsoft issued an official statement regarding the T-Mobile Sidekick Data Loss disaster. The statement is signed by VP Premium Mobile Experience Roz Ho and says that Microsoft recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage.

Microsoft plans to begin restoring personal data as soon as possible, starting with personal contacts, after the company has validated the data and restoration plan.
Microsoft has determined that the outage was caused by a system failure that created data loss in the core database and the back-up. Microsoft has rebuilt the system component by component, recovering data along the way. This careful process has taken a significant amount of time, but was necessary to preserve the integrity of the data.

Microsoft assumes now that only a minority of Sidekick users will be affected by the data loss. If your data is lost you should continue to check for updates in the T-Mobile Sidekick forums.

At least Microsoft took the issue seriously, but it took days before they actually had a solution in place. The damage is already done, but I guess most Sidekick owners will stay with the device going forward, despite tempting offers from Pronto.

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Luigi Lugmayr
Luigi is the founding chief Editor of I4U News and brings over 15 years experience in the technology field to the ever evolving and exciting world of gadgets. He started I4U News back in 2000 and evolved it into vibrant technology magazine.
Luigi can be contacted directly at ml@i4u.com. Luigi posts regularly on LuigiMe.com about his experience running I4U.