Sony has lost our trust, and now they're losing our money.
It is not a good time to be a stockholder, employee or fan of Sony. The PSN Outage is now in its third week. There is no end in sight and reactivation of the service has been continually delayed. Any hopes of a swift resolution were dashed by the recent leak of a letter from Sony to PlayStation publishers. In it, the company gives no hint that a resolution is in sight.
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The outage hasn't just inconvenienced gamers. Capcom expects to lose millions in revenue from the downtime. While Ubisoft expects their losses to be minimal, many other developers are expected to feel the sting of this outage. Dark Souls may have to delay its launch date as a result of the hack.
And Sony is certainly feeling it in their pocketbook. preliminary retailer reports indicate that trade-ins are up for PlayStation 3s. Increasing numbers of customers- most of them 'hardcore' FPS gamers, have chosen to trade their Sony console in for an Xbox. Every day the outage drags on costs Sony another sliver of market share.
At this point, I'm not sure if anything can dig the company out of this hole but time and fading memories. I think it's fair to call this hack the greatest disaster in gaming history, and Sony has come out as the negligent buffoon at fault. The immediate financial impact of the outage was substantial, and now Sony is staring down the barrel of some major lawsuits and a critical loss of consumer confidence.
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Will you trust Sony with your private data now, let alone your credit card information? Or will you go with Microsoft or Nintendo? Something tells me most paying users will trust their data to the companies that have been diligent enough to earn it.