Trending

Filed under: News | Technology News

 

T-Mobile's Free WiFi Calling: Will it reduce customer turnover?

Can anything?

May 16 2011, 2:12pm CDT | by

T-Mobile's Free WiFi Calling: Will it reduce customer turnover?
 
 
 

These are not bright days at T-Mobile. The company lost 99,000 customers in Q1 2011. They are bleeding subscribers, and have been for some time. Antitrust concerns may keep the AT&T acquisition from going through. If that happens, T-Mo faces a slow death of a thousand cuts from their better-positioned opponents.

The embattled carrier has one hope: staunch the flow of customers before they lose any more market share. Since customer service is considered to be one of T-Mobile's few great strengths, it makes sense that they'd seek to improve retention by delivering a better user experience. Towards this end, the network has just announced that WiFi calling will now be free for all subscribers.

In Q1, T-Mo saw smartphone subscriber growth of 1 million users. This is a crucial market for them. Anything that could motivate more people to go in on a T-Mobile smartphone plan must be pushed. The Kineto Smart WiFi app will benefit the carrier in two ways. First, it's an attractive, free service that will encourage growth and may keep a few more customers from switching their carrier.

And second, it encourages WiFi use on smartphones. The less smartphone owners use their data, the more money T-Mobile saves. Placing a WiFi call over your phone doesn't cost T-Mobile anything. It actually saves them money. You're still paying the same amount for your account, but your cost to them goes down.

Free WiFi calling is a smart move for T-Mo to make. It won't be enough to stop their churn, but it seems like it might help. Which begs the question- is there anything T-Mobile can do to actually reverse their losses?

If those rumors of a T-Mobile iPhone 5 prove true, it would help a little. But an iPhone on every carrier leaves the carrier with the same problem they have now: Convincing customers that there is some crucial difference between T-Mobile, and the competition. Even with free WiFi calling, that's a tall order.

You Might Also Like

Updates

Shopping Deals

 
 
 

<a href="/latest_stories/all/all/5" rel="author">Robert Evans</a>
The excitement about new smartphones, tablets and anything mobile drive Robert to unearth the latest rumors and developments in this fast moving space. He adopted 4G as soon as it become available and knows where the mobile market is going.
Robert can be contacted directly at robert@i4u.com.

 

 

Comments

blog comments powered by Disqus

Latest stories

Nike&#039;s Air Jordan Bran Introduces Jordan XX9
Jordan XX9 Introduced by Nike's Air Jordan Brand
Nike's Air Jordan brand as introduced 29th iteration of its franchise called Jordan XX9. Air Jordan XX9 is the world’s first basketball shoe to be tailored for flight. It will hit store shelves in September at cost price of around $225.
 
 
Mrs. Doubtfire Sequel about to Amuse Audiences
Mrs. Doubtfire Sequel about to Amuse Audiences
A sequel to the highly popular movie Mrs. Doubtfire is about to come on the scene soon. It will amuse audiences to no end.
 
 
Glen Campbell is Not Well
Glen Campbell Moved to Alzheimer's Facility
Glen Campbell is not well at all. He has now been moved to an Alzheimer's care facility.
 
 
Ronda Rousey has Staying Power as an MMA Fighter
Ronda Rousey has Staying Power as an MMA Fighter
The savage and brutal MMA fighter that is Ronda Rousey has staying power. She has proven her mettle as a permanent fixture in the fight series.
 
 
 

The Hottest Photos of Victoria's Secret Fashion Show 2013

 

Viral Stories the Web