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Apple Watch aka Gizmo has unannounced Power Reserve Mode

Apple Watch aka Gizmo Has Unannounced Power Reserve Mode

Will Smith's Focus Spanks Fifty Shades of Grey at the Box Office

Will Smith's Focus Spanks Fifty Shades of Grey at the Box Office

HTC M9 goes official with 20 MP camera and new color options

HTC M9 Goes Official with 20 MP Camera and New Color Options

Samsung has raised the bar with the all new Galaxy S6 and Galaxy S6 Edge

Samsung Has Raised the Bar with the All-New Galaxy S6 and Galaxy S6 Edge

HTC Re Vive VR Headset revealed

HTC RE Vive VR Headset Revealed

Customer experience management

Abandon Email As A Customer Service Channel At Your Peril When it comes to customer service and the channels that businesses use to serve their customers, most of the talk in the marketplace is about self-service, smartphone apps, social media etc etc. All of which, I think,...

Mar 2 2014, 10:16am CST

The Real Reasons People Dump Their Cable Providers

People Dump Their Cable Providers for these Reasons Reducing customer departures and defections has become a chief priority for most communications service providers as markets mature and competition intensifies. So why do high levels of customer churn persist? In the...

Feb 19 2014, 2:21pm CST

Sochi 2014: Is It Really Under Armour's Fault?

Sochi 2014: Is It Really Under Armour's Fault? It has not been a good Olympics for the U.S. Speedskating team at Sochi. As of this writing, the team has no medals.  None.  They were expected to win many. This is a team that has won more speedskating medals...

Feb 17 2014, 9:21am CST

Google and the Social CRM Business

Google and the Social CRM Business Relax, CRM vendors. Google is not getting into the customer relationship management business (CRM) anytime soon. But they should. Google seems to understand the Social CRM needs of small and medium sized companies...

Jan 20 2014, 9:13am CST

12 E-Commerce Strategies To Grow Your Business This Year

12 E-Commerce Strategies To Grow Your Business This Year By Michael Evans and Jennifer Knight Your plans for the New Year call for growing your company’s revenue in 2014, but where will your increased sales come from — a larger salesforce, new markets, or product innovation?...

Jan 16 2014, 11:06am CST

Microsoft Just Put These 3 Companies Out Of Business

Microsoft Just Put These 3 Companies Out Of Business Zendesk. Autotask. Freshdesk. These are three great little companies that make three excellent help desk/customer service management applications. But they, like others in this niche, could be in trouble. OK, I’m...

Jan 13 2014, 9:11am CST

I4U news

The Ignored Side Of Social Media: Customer Service The following post was published on the Knowledge@Wharton website on January 2, 2014. What do you do when your flight to San Francisco is cancelled at midnight and the airline insists on rebooking you and your spouse on...

Jan 9 2014, 3:36pm CST

I4U news

IBM's New 'Presence Zones' Help Retailers Transform In-Store Experience At the National Retail Federation event next week, IBM will showcase a new technology that merges in-store, online, and mobile shopping into a single customer experience.  The technology helps retailers give shoppers a...

Jan 9 2014, 9:36am CST