Customer Experience Management


Microsoft buys Sales Gamification Platform FantasySalesTeam

Microsoft buys Sales Gamification Platform FantasySalesTeam

Microsoft enhances their CRM platform with a special service to optimize sales teams....

Aug 3 2015, 12:24pm CDT

Abandon Email As A Customer Service Channel At Your Peril

When it comes to customer service and the channels that businesses use to serve their customers, most of the talk in the market...

Mar 2 2014, 10:16am CST

The Real Reasons People Dump Their Cable Providers

People Dump Their Cable Providers for these Reasons

Reducing customer departures and defections has become a chief priority for most communications service providers as markets ma...

Feb 19 2014, 2:21pm CST

Sochi 2014: Is It Really Under Armour's Fault?

Sochi 2014: Is It Really Under Armour's Fault?

It has not been a good Olympics for the U.S. Speedskating team at Sochi. As of this writing, the team has no medals.  None...

Feb 17 2014, 9:21am CST

Google and the Social CRM Business

Google and the Social CRM Business

Relax, CRM vendors. Google is not getting into the customer relationship management business (CRM) anytime soon. But they shoul...

Jan 20 2014, 9:13am CST

12 E-Commerce Strategies To Grow Your Business This Year

12 E-Commerce Strategies To Grow Your Business This Year

By Michael Evans and Jennifer Knight Your plans for the New Year call for growing your company’s revenue in 2014, but where wil...

Jan 16 2014, 11:06am CST

Microsoft Just Put These 3 Companies Out Of Business

Microsoft Just Put These 3 Companies Out Of Business

Zendesk. Autotask. Freshdesk. These are three great little companies that make three excellent help desk/customer service manag...

Jan 13 2014, 9:11am CST

I4U news

The Ignored Side Of Social Media: Customer Service

The following post was published on the Knowledge@Wharton website on January 2, 2014. What do you do when your flight to San Fr...

Jan 9 2014, 3:36pm CST

I4U news

IBM's New 'Presence Zones' Help Retailers Transform In-Store Experience

At the National Retail Federation event next week, IBM will showcase a new technology that merges in-store, online, and mobile...

Jan 9 2014, 9:36am CST