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Customer experience management

Breaking News about Customer experience management:

Abandon Email As A Customer Service Channel At Your Peril

When it comes to customer service and the channels that businesses use to serve their customers, most of the talk in...
Read more Mar 2 2014, 10:16am CST
 

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People Dump Their Cable Providers for these Reasons

The Real Reasons People Dump Their Cable Providers
Reducing customer departures and defections has become a chief priority for most communications service providers as...
Read more Feb 19 2014, 2:21pm CST
 

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Sochi 2014: Is It Really Under Armour's Fault?

Sochi 2014: Is It Really Under Armour's Fault?
It has not been a good Olympics for the U.S. Speedskating team at Sochi. As of this writing, the team has no medals....
Read more Feb 17 2014, 9:21am CST
 

Google and the Social CRM Business

Google and the Social CRM Business
Relax, CRM vendors. Google is not getting into the customer relationship management business (CRM) anytime soon. But...
Read more Jan 20 2014, 9:13am CST
 

12 E-Commerce Strategies To Grow Your Business This Year

12 E-Commerce Strategies To Grow Your Business This Year
By Michael Evans and Jennifer Knight Your plans for the New Year call for growing your company’s revenue in 2014, but...
Read more Jan 16 2014, 11:06am CST
 

Latest stories

Karrueche Tran Under Fire for Blue Ivy Comments
Karrueche Tran Under Fire for Blue Ivy Comments
Beyoncé fans are upset with Karrueche.
 
Bill Hader Thinks Justin Bieber Is Worst "SNL" Of All Time
Bill Hader Thinks Justin Bieber Is Worst "SNL" Host of All Time
Not the first time he's mentioned his dislike for the pop star.
 
Doc Rivers Gets 5-Year Extension With Los Angeles Clippers
Doc Rivers Gets 5-Year Extension With Los Angeles Clippers
The Los Angeles Clippers gave president of basketball operations and head coach Glenn "Doc" Rivers a five-year contract extension on Aug. 27 which runs through the 2018-19 NBA season. It was new Clippers owner Steve Ballmer's first major move since officially purchasing the franchise earlier this month.
 
 

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