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Sponsored Update

ThinkGeek Geek A Week Trading Cards are available now

ThinkGeek Geek A Week Trading Cards are available now
Collect your favorite geeks like Jonathan Coultron and Veronica Belmont.
Read more Feb 22 2011, 1:45pm CST
 

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Comcast ‘very embarrassed’ after nightmare customer service experience goes viral

Source: WPIX.com

Engadget Presents Expand - Day 1
DALLAS (CNNMoney) – Comcast never wants a customer to go — but says one of its representatives went too far trying to convince one account-holder to stay. On Tuesday, the cable company apologized to Ryan Block and his wife, Veronica Belmont, after the couple’s attempts to cancel were stymied by a phone call with a customer service representative that Block called “straight up belligerent.” The incident garnered attention because Block and Belmont posted a partial re ...
Full article at: WPIX.com Jul 16 2014, 3:27pm CDT
 

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Comcast issues apology after ‘worst customer service call of all time’ surfaces

Source: MyFox 8 WGHO

Engadget Presents Expand - Day 1
DALLAS — Comcast never wants a customer to go — but says one of its representatives went too far trying to convince one account-holder to stay. On Tuesday, the cable company apologized to Ryan Block and his wife, Veronica Belmont, after the couple’s attempts to cancel were stymied by a phone call with a customer service representative that Block called “straight up belligerent.” The incident garnered attention because Block and Belmont posted a ...
Full article at: MyFox 8 WGHO Jul 16 2014, 8:50am CDT
 

Engadget tech site founder posts 18 min cancellation "interrogation" by Comcast representative

Source: Oh No They Didn't!

Engadget Expand NY - Day 3
No one knows which circle of hell exactly a phone call with a belligerent Comcast rep who wont let you cancel service belongs, but suffice it to say it's probably near the bottom.That would most likely be confirmed by Ryan Block, the co-founder of tech site Engadget, who found himself enduring a torturous 18 minute interrogation of a phone call with a barking Comcast employee who demanded to know why ...
Full article at: Oh No They Didn't! Jul 16 2014, 7:39am CDT
 

Comcast agent’s ‘belligerent’ tone prompts apology

Source: WPIX.com

Engadget Presents Expand - Day 1
DALLAS (CNNMoney) – Comcast never wants a customer to go — but says one of its representatives went too far trying to convince one account-holder to stay. On Tuesday, the cable company apologized to Ryan Block and his wife, Veronica Belmont, after the couple’s attempts to cancel were stymied by a phone call with a customer service representative that Block called “straight up belligerent.” The incident garnered attention because Block and Belmont posted a partial recording o ...
Full article at: WPIX.com Jul 15 2014, 8:50pm CDT
 

Aggressive Comcast customer service call

Source: WNYW

Engadget Presents Expand - Day 1
It seems like Comcast really didn’t want to cancel this husband and wife’s subscription. AOL tech journalist Ryan Block was switching from Comcast to Astound and his wife, Veronica Belmont, called Comcast to break the news. According to Block’s recording of the conversation, Comcast wasn’t going to take the cancellation. The customer representative for Comcast would not stop repeating his questions to the po ...
Full article at: WNYW Jul 15 2014, 3:33pm CDT
 

Comcast Customer Service Call Goes Viral After Journalist Tries, Fails to Drop Service [Audio]

Source: The Hollywood Gossip

Engadget Expand NY - Day 3
Calling your cable service provider for any reason is never on anybody's list of things they enjoy doing, but this particular example turned into an epic nightmare. When tech journalist Ryan Block and his wife, Veronica Belmont, tried to cancel their Comcast service over the phone, they did not have an easy time of it. Not because they couldn't get through or were transferred to an overseas call center ... but because the representative ref ...
Full article at: The Hollywood Gossip Jul 15 2014, 2:26pm CDT
 

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A Guy Recorded His Phone Call When He Tried To Cancel His Cable Service, And It's A Total Nightmare

Source: The Business Insider

Engadget Expand NY - Day 3
Calling your cable service provider is usually a headache, but tech journalist Ryan Block's experience was far worse than your typical support call. When Block and his wife Veronica Belmont attempted to cancel their Comcast service over the phone, the representative incessantly demanded to know why. The representative was more than persistent — he sounded aggressive and inappropriate based on the snippet from the conversation Block posted online via Soun ...
Full article at: The Business Insider Jul 15 2014, 7:04am CDT
 

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